Returns

At CPAP Extras, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your product, our return policy is designed to make the process simple and hassle-free.

Eligibility for Returns

  • Time Frame: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Receipt: Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

  • Used or Damaged Items: Items that have been used, damaged, or altered are not eligible for return.
  • Hygiene Products: Due to health and safety regulations, certain hygiene products may not be returnable unless defective.

Return Process

  1. Contact Us: Email our customer service team at info@cpapextras.com or call +1 888-819-5150 to initiate your return.
  2. Receive Instructions: Our team will provide detailed instructions on how to return your item, including the return shipping address.
  3. Package Your Item: Securely package your item, including all accessories and documentation, to prevent damage during transit.
  4. Ship the Item: Use a trackable shipping method to return the item. Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to the original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, partial refunds may be granted for items that are returned not in their original condition or missing parts.

Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team. We will guide you through the process and help ensure you receive the correct product.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund and cover all shipping costs for the return of the defective or incorrect item.